Frequently Asked Questions
The most frequently asked questions about cloud servers, backup and enterprise cloud infrastructure.
What Is a Cloud Server and Why Choose One?
Cloud servers are high-performance virtual servers accessible over the internet. Thanks to their flexibility, high availability and lower costs, they are a popular choice for businesses.
Why Do E-Commerce Sites Use Cloud Servers?
Cloud servers are used to handle heavy visitor traffic smoothly, deliver fast page load times and provide an uninterrupted shopping experience.
Are Cloud Servers Suitable for Corporate Websites?
Yes. Corporate websites rely on cloud server infrastructure to meet their high availability, security and performance needs.
Are Cloud Servers Used for Software and Mobile App Projects?
Absolutely. Software and mobile apps use cloud servers for fast data processing, scalability and constant availability.
Can Cloud Servers Be Used for Backup and Data Storage?
Yes. Cloud servers let you store data securely, back it up regularly and access it easily whenever you need it.
How Do Remote-Working Companies Benefit from Cloud Servers?
Employees can securely access company data and applications from anywhere in the world, which strengthens business continuity.
Why Run ERP and CRM Systems on Cloud Servers?
ERP and CRM systems require high performance and constant availability. Cloud servers meet these needs and create an efficient working environment.
Are Cloud Servers Used for Education and Online Learning Platforms?
Yes. Online learning systems, video content and student management platforms can deliver high performance on cloud servers.
Are Cloud Servers a Good Fit for Windows Accounting and Finance Software?
Yes. With secure data storage, regular backups and fast access, they are an ideal solution for financial applications.
Why Should Growing Companies Choose Cloud Servers?
Cloud servers can be scaled easily as needs grow, so companies can manage their growth more efficiently without investing in infrastructure.
Questions about services, contracts and security
In which country is my data stored?
Cloud server, backup and storage services run on infrastructure hosted in Türkiye, on Equinix Istanbul data center infrastructure. Keeping data in the country also simplifies cross-border transfer assessments under KVKK (Türkiye’s Personal Data Protection Law).
What is the availability target?
The service level agreement defines a monthly availability target of 99.9% for cloud server, dedicated server and backup services. Planned maintenance announced in advance is excluded from this calculation. Details are on the SLA page.
How quickly do you respond to support requests?
First-response targets depend on priority: 15 minutes for critical situations where the service is completely unavailable, 1 hour for serious performance degradation, 4 hours for partial impact, and 1 business day for information requests.
How are existing servers migrated to MAV Cloud?
First, the inventory and dependencies are mapped; then a downtime window is set, and systems are migrated and tested according to plan. The process is carried out as part of our cloud migration services.
How are backups protected against ransomware?
Backups are stored encrypted; if required, immutable backup is used, which cannot be deleted or modified during the retention period. Regular restore tests verify that backups are actually usable.
Do I need a separate backup for Microsoft 365 data?
Microsoft 365 keeps the service running; to recover data that is accidentally deleted, encrypted by ransomware or past its retention period, a separate backup copy is recommended. Microsoft 365 Backup covers Exchange, OneDrive, SharePoint and Teams data.
What should I consider for KVKK compliance?
The core technical measures are where data is stored, who can access it, keeping access logs and protecting backups. KVKK compliance and information security consulting helps plan these measures; it is not a substitute for legal advice.
What certifications does MAV Cloud hold?
MAV Cloud holds ISO/IEC 27001, ISO/IEC 27701, ISO 22301, ISO/IEC 20000 and ISO 9001 certifications. Details are on our certifications page.
How is pricing determined?
Pricing is tailored to your needs based on resource requirements (CPU, memory, storage), licenses, backup scope, connectivity and managed services. You can start with a free infrastructure assessment to get the sizing right. Starting levels: cloud server (4 vCPU, 8 GB RAM, 100 GB SSD) approx. USD 60–100 per month; racks from USD 100 (1U), USD 400 (quarter), USD 800 (half) and USD 1,150 (full) plus electricity; GPU servers from TRY 35,000 per month for an RTX 5090.
Can we bring our own servers to the data center?
Yes. With our server rack rental (colocation) service, your company’s hardware is hosted in a rack in the data center; power, cooling, connectivity and physical security are provided by the data center.
Which data center hosts the servers?
Cloud server, dedicated server and rack services are delivered from the Equinix Istanbul data center on VMware-based infrastructure.
Are resources shared on cloud servers?
Cloud servers run on VMware-based infrastructure with resource isolation; each virtual server is assigned the vCPU, RAM and disk defined in the quote. The monthly 99.9% availability target for the cloud server service is published on the SLA page.
Will service stop if a physical server fails?
The platform has high availability (HA) and central storage. If a physical server fails, virtual servers are restarted on another server in the cluster; a short restart period can occur.
How many days of backups are kept?
Retention and the number of restore points are set at the start of the project based on requirements and regulation. The storage needed can be estimated with the backup storage calculator.
How quickly are systems back up after a disaster?
The CDP-based disaster recovery platform targets an RPO of 15–60 seconds and an RTO of 5–15 minutes for critical systems. These are targets, not commitments, and are set per project; see disaster recovery for details.
Is there downtime when existing servers are migrated?
Migration is done in a planned cutover window after data is synchronized in advance, so downtime is usually limited to the final sync and switchover. For example, the systems of Erler Otomotiv and Lets Club were each moved to the cloud over a single weekend. Readiness can be checked with the cloud migration readiness assessment.
Are electricity and connectivity included in colocation pricing?
Rack prices start at USD 100 per month for 1U, USD 400 for a quarter rack, USD 800 for a half rack and USD 1,150 for a full rack; electricity consumption is billed separately. Internet connectivity, IP addresses and remote hands are added to the quote as needed.
Do you also provide firewall, EDR/XDR, monitoring and server management?
Yes. Firewall, EDR/XDR, 24/7 monitoring and managed services can be added to servers or purchased separately.